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Privacy Policy

Citrus Hotel’s collects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to our guests needs. Information may be collected as part of:(i)fulfilling reservation or information request, (ii) purchasing products, (iii)registering for program membership, (iv)submitting a job application, or (v) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations). We endeavour to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfil special requests (e.g., health conditions that require special room accommodations).

Citrus Hotel’s may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and survey.

Collection & Use
Citrus Hotel’s is fully committed to providing you with information about the collection and use of personally identifiable information furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your personal identifiable information are as follows:

Providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order).

Advanced lock and access control systems. Marketing and communications with you in relation to the products and services offered by Citrus Hotel’s our strategic marketing partners, and other trusted third parties.

Performing market research via surveys to better serve your needs, improve the effectiveness of our web sites, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities.

You will always be offered the choice not to submit your personal identifiable information or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.

Processing and Disclosure
In most cases, the information you provide is added to a local or global database. In the course of processing your information, it may be necessary to transfer your personal identifiable information to Citrus Hotel's affiliates, properties within the Citrus Hotel’s system and/or third party service providers located in the India and throughout the world for the purposes outlined within this Privacy Statement. As a general practice, Citrus Hotel’s does not sell, rent, or give physical possession of your personal identifiable information to unaffiliated third parties outside the Citrus Hotel’s system. Situations in which Citrus Hotel’s may disclose your information to others include:

When we have received your consent to do so.In situations where sharing or disclosing your information is required in order to offer you products or services you desire (e.g., a vacation package).

When companies or services providers that perform business activities on behalf of Citrus Hotel’s require such information (e.g., credit card processing, customer support services, market research administration or database management services). When a hotel or other property leaves the Citrus system and access to your personal identifiable information is necessary to facilitate business operations or meet contractual obligations.

In the event Citrus Hotel’s is merged or acquired by another company. To comply with legal or regulatory requirements or obligations in accordance with applicable law or court order.

In case of emergency such as to safeguard the life, health, or property of an individual.

If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your personal identifiable information and abide by applicable privacy laws and regulations.

As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new Citrus Hotel’s products and services, or upcoming Citrus Hotel’s special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected third parties. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting Citrus Hotel’s directly.

If you are a Citrus Hotel’s program member, you may also change your communication choices by updating your e-mail preferences in your individual membership profile.

We would like to keep all of our guests and visitors informed and equally able to take advantage of the benefits offered by Citrus Hotel’s and its strategic marketing partners. However, if you reside outside India, certain data privacy regulations may require us to obtain your permission before we send you information that you have not requested from us.

In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, Citrus Hotel’s may collect and use personally identifiable information that you volunteer, or behavioural data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfil transactions and services that you request.

In certain circumstances, we will seek your express permission when we collect information that is regarded under certain data privacy regulations to be sensitive in nature (e.g., information revealing racial or ethnic origin, political opinions, or health conditions).

As a company, we endeavour to provide you with the same outstanding service in every loaction. To achieve this goal, we have established a global network comprised of properties, offices, data centers, trusted marketing partners, service providers, customer contact centres, and trained associates around the globe. The nature of our business and our operations require us to transfer your information, including personally identifiable information , to other group companies, properties, centres of operations, data centres, or service providers that may be located in countries outside of your own. Although the data protection and other laws of these various countries may not be as comprehensive as those in your own country, Citrus Hotel’s will take appropriate steps to ensure that your personal identifiable information is protected and handled as described in this Privacy Statement.

To ensure that your personally identifiable information is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e- mail address changes, or you wish to add an additional method for us to communicate with you).

Citrus Hotel’s recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. All Citrus Hotel’s owned web sites and servers have security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although 'guaranteed security' does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including password controls, 'firewalls” etc.

In order to anticipate your needs, Citrus Hotels provides links to other web sites for your convenience and information. Citrus Hotel’s is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while Citrus Hotel’s will protect your information on Citrus Hotel’s owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by independent franchisees, third party owners of hotel, resort, interval ownership, or residence properties that may use the name of a Citrus Hotel’s brand, or web sites not controlled or authorized by Citrus Hotel’s. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.

Citrus Hotel’s does not seek to obtain nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Citrus marketing communications.

If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Citrus Hotel’s in the future, you can contact us:

By email :
By telephone: +91 22 3001 6900

By writing to us at :
Citrus Hotels India
303, Parvati Industrial Estate,
Sun Mill Compound,
Lower Parel (W) Mumbai – 400013.

Citrus Hotel’s may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated.

August - 2009